Privacy Policy

Last updated: 03 August 2026

SunSol Solar Geysers respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how SunSol Solar Geysers, referred to as “SunSol”, “we”, “us” or “our”, collects, uses, stores and protects personal information when you visit https://sunsol.co.za/, contact us, request a quotation or use our services.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly referred to as POPIA, and other applicable South African laws.

By using this website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

Who We Are

SunSol Solar Geysers supplies and installs solar water-heating systems for residential, commercial and industrial customers.

Our contact details are:

SunSol Solar Geysers
Nigel Road
Selcourt
Springs
Gauteng
1559
South Africa

Telephone: 071 129 0749
Email: info@sunsol.co.za
Website: https://sunsol.co.za/

For the purposes of POPIA, SunSol Solar Geysers is the responsible party in relation to personal information collected through this website and in the course of providing our services.

Personal Information We Collect

We may collect personal information when you visit our website, request a quotation, contact us, communicate with our team or become a customer.

The information we collect may include:

Your name and surname
Telephone or mobile number
Email address
Physical address or installation address
Suburb, town, city or province
Information about your property, roof, existing geyser or hot-water requirements
Details submitted through a contact or quotation form
Information provided during telephone, email or WhatsApp communications
Records of quotations, installations, warranties, repairs and customer support
Payment, invoicing and transaction information
Website usage and device information
Internet Protocol address
Browser type, device type and operating system
Pages visited and actions taken on the website
Referring website, advertisement or search query
Cookie identifiers and advertising identifiers
Google Click ID and similar campaign-tracking information

Please do not submit personal information that is not reasonably required for us to respond to your enquiry or provide our services.

How We Collect Personal Information

We may collect personal information:

Directly from you when you complete a website form
When you request a quotation
When you telephone, email or message us
When you purchase or enquire about a product or service
During a site assessment or installation
Through cookies and similar website technologies
Through Google Analytics, Google Ads and other measurement services
From service providers or business partners where this is lawful
From publicly available sources where permitted by law

How We Use Personal Information

We may use personal information to:

Respond to enquiries
Prepare and provide quotations
Recommend an appropriate solar geyser system
Arrange site assessments and installations
Deliver products and services
Process payments and issue invoices
Administer product and installation warranties
Provide repair, maintenance and customer support
Contact customers regarding appointments or service updates
Maintain business and accounting records
Improve our website, services and customer experience
Measure website traffic and advertising performance
Understand how visitors find and use our website
Prevent fraud, abuse and security threats
Comply with legal, tax, accounting and regulatory obligations
Send marketing communications where permitted by law
Display or measure online advertising
Create aggregated or anonymised reports

We will not use personal information for a purpose that is materially different from the purpose for which it was collected unless we have a lawful basis to do so.

Grounds for Processing Personal Information

Depending on the circumstances, we may process personal information:

With your consent
To respond to your request or enquiry
To prepare for or perform a contract with you
To comply with a legal obligation
To protect your or another person’s legitimate interests
To pursue our legitimate business interests, provided that your rights and interests are appropriately protected

You may withdraw consent where processing is based on consent. Withdrawing consent does not affect processing that took place lawfully before the withdrawal.

Contact Forms and Quotation Requests

When you submit a contact or quotation form, we may collect the information entered into the form, together with technical information used for security, spam prevention and campaign measurement.

We use this information to:

Respond to your enquiry
Assess your solar water-heating requirements
Prepare a quotation
Arrange a site visit
Contact you regarding relevant SunSol products or services
Measure whether our advertising resulted in an enquiry

Submitting a form does not automatically subscribe you to unrelated marketing communications.

Telephone, Email and WhatsApp Communications

If you contact us by telephone, email or WhatsApp, we may retain a record of the communication and the contact information you provide.

Where you use WhatsApp or another third-party communication service, that provider may process information according to its own privacy policy. We encourage you to review the privacy settings and policies of the communication platforms you use.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies. Cookies are small files stored on your device when you visit a website.

These technologies may be used to:

Make the website function correctly
Remember preferences
Protect forms from spam or misuse
Understand website traffic
Analyse how visitors use the website
Measure enquiries and conversions
Evaluate advertising performance
Show relevant advertising where permitted

Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a specified period.

The website may use the following cookie categories:

Strictly necessary cookies, required for security and essential website functions
Functional cookies, used to remember selections and improve usability
Analytics cookies, used to measure website traffic and performance
Advertising cookies, used to measure campaigns or provide relevant advertising

Where legally required, non-essential cookies will only be activated after you have provided consent through the website’s cookie settings.

You can block or delete cookies through your browser settings. Disabling certain cookies may affect how the website functions.

Google Analytics

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

Your Internet Protocol address
Device and browser information
Approximate geographic location
Pages visited
Time spent on the website
Referring websites or campaigns
Website interactions and events

This information helps us assess website performance and improve our services. Reports supplied to us are generally aggregated and are not intended to identify you directly.

Google may process information on servers outside South Africa. Google processes this information according to its own privacy terms and applicable data-protection safeguards.

You can learn more by reading the Google Privacy Policy.

You can also use the Google Analytics Opt-out Browser Add-on where supported.

Google Ads and Conversion Tracking

We may use Google Ads to advertise SunSol’s products and services and to measure the effectiveness of our advertising.

Google Ads and related technologies may use cookies, advertising identifiers, pixels or tags to record actions taken after a person views or clicks an advertisement. For example, these technologies may record whether a visitor submitted a quotation request, clicked a telephone number or visited a particular page.

Information used for advertising measurement may include:

Cookie or device identifiers
Google Click ID
Approximate location
Browser and device information
Pages visited
Advertisement interactions
Conversion events, such as a quotation request or telephone-button click

Google and its partners may use cookies to serve or measure advertisements based on previous visits to this or other websites, subject to applicable laws and your consent choices.

You can control how Google uses information for advertising through Google’s My Ad Centre.

You may also find additional opt-out options through the Your Online Choices website. Availability may depend on your location and device.

Remarketing

Where enabled, we may use Google Ads remarketing to display SunSol advertisements to people who have previously visited our website.

Remarketing services may use cookies or device identifiers to help display relevant advertisements on Google or participating third-party websites.

We do not intentionally use remarketing to target people based on sensitive personal information. You can restrict or disable personalised advertising through Google’s advertising settings or your browser and cookie preferences.

Enhanced Conversions

Where Google Ads enhanced conversions are enabled, limited first-party information provided during an enquiry, such as an email address or telephone number, may be securely transformed using a one-way hashing process before being transmitted to Google.

Google may use the hashed information to improve conversion measurement in accordance with its applicable terms and privacy policies.

Enhanced conversion information will only be used where permitted by applicable law and subject to any consent requirements that apply.

Direct Marketing

We may contact you about SunSol products, services or offers where:

You have given consent
You are an existing customer and the communication relates to similar products or services, as permitted by law
Another lawful basis allows the communication

Marketing messages will identify SunSol as the sender and provide a reasonable way to unsubscribe.

You may opt out at any time by:

Following the unsubscribe instructions in the message
Replying with a request to unsubscribe
Emailing info@sunsol.co.za
Calling 071 129 0749

Transactional messages relating to quotations, appointments, installations, payments, warranties or support are not marketing messages and may still be sent where necessary.

When We Share Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business or provide our services.

These recipients may include:

Website hosting and technical-support providers
Email and communication service providers
Website analytics and advertising providers
Installation teams, technicians and contractors
Product suppliers and warranty providers
Payment and accounting service providers
Professional advisers
Security, spam-prevention and fraud-prevention providers
Government authorities, regulators or law-enforcement bodies where required by law

Service providers are only authorised to process personal information for the agreed purpose and must protect it appropriately.

We do not sell or rent your personal information.

International Transfer of Information

Some service providers, including Google and cloud-based technology providers, may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the recipient is subject to appropriate privacy protections, contractual safeguards or laws that provide an adequate level of protection, as required by POPIA.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary to:

Respond to an enquiry
Provide products or services
Administer warranties
Maintain customer and installation records
Resolve disputes
Meet tax, accounting and legal requirements
Protect our lawful business interests
Measure advertising and website performance

Retention periods vary according to the type of information and the reason it was collected.

When information is no longer required, we will delete, destroy, de-identify or securely archive it, subject to applicable legal requirements.

How We Protect Personal Information

We use reasonable technical and organisational safeguards to protect personal information against:

Loss
Unauthorised access
Misuse
Alteration
Disclosure
Destruction

These measures may include access controls, secure hosting, software updates, anti-spam protection, backups and limiting access to people who require the information for legitimate business purposes.

No internet transmission or storage system can be guaranteed to be completely secure. If we become aware of a security compromise involving personal information, we will take appropriate steps and provide notifications where required by law.

Your Privacy Rights

Subject to POPIA and other applicable laws, you may have the right to:

Ask whether we hold personal information about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion or destruction of information where legally permitted
Object to certain processing
Object to direct marketing
Withdraw consent where processing is based on consent
Request information about how your information has been used
Lodge a complaint with the Information Regulator

We may need to verify your identity before processing a request. Certain rights may be limited where we are legally required or entitled to retain or process the information.

To exercise your rights, contact us at info@sunsol.co.za.

Complaints to the Information Regulator

If you believe your personal information has been processed unlawfully, you may contact us so that we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Website: https://inforegulator.org.za/
Email: complaints.IR@justice.gov.za

Visitors should verify the regulator’s current contact details on its official website before submitting a complaint.

Children’s Information

Our website and services are not directed at children under the age of 18.

We do not knowingly collect personal information directly from children without appropriate consent from a parent or legal guardian. If you believe that a child has submitted personal information to us without appropriate consent, please contact us so that we can investigate and delete the information where required.

Automated Decision-Making

We do not ordinarily use personal information collected through this website to make decisions that have legal or similarly significant consequences based solely on automated processing.

Advertising and analytics systems may automatically classify website visits, campaign interactions or audience categories. These activities are used for advertising measurement and optimisation and are not intended to make significant decisions about individuals.

Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We do not control the privacy or security practices of third parties and are not responsible for their content or privacy policies. We encourage you to review the privacy policy of any third-party service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, technology, advertising activities, business operations or legal obligations change.

The latest version will be published on this page with an updated revision date. We encourage visitors to review this page periodically.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or the way we process personal information, please contact: